Privacy Policy

1. Scope and commitment

This Privacy Policy explains how LENIA handles information related to the website, app and connected features. Our goal is to collect and use only what is needed to provide continuity, security, support, performance measurement and product improvement.

2. Data that may be processed

• Account and identity: name, email, language, country/region, account identifiers and preferences.
• Experience content: messages, responses, records you choose to save, memory context and Lens preferences.
• Voice and audio: audio submitted or processed when you use voice features.
• Camera and visual context: when enabled by you, frames or visual signals may be processed to enrich the conversation. Processing is ephemeral by default.
• Usage and device: technical events, crashes, performance metrics, app version, operating system, language, approximate country and security data.
• Subscription and payment: subscription status and transaction identifiers supplied by the App Store or Google Play. LENIA does not need to receive your full payment-card number to validate a purchase made through the stores.

3. How we use data

Data may be used to create and authenticate your account; maintain continuity and memory when enabled; deliver text, voice, Lenses, Journeys and visual context; prevent abuse and fraud; calculate usage limits; provide support; fix errors; measure performance and understand product usage; and comply with applicable legal obligations.

4. Legal bases and user choices

Where applicable, processing may rely on performance of the requested service, consent for optional features, legitimate interests related to security and product improvement, and legal obligations. You may disable device permissions and, where the product provides the control, adjust memory and saved preferences.

5. Providers and infrastructure

LENIA may use specialized providers for AI, voice, infrastructure, security, analytics and app distribution. Technologies planned for the product include OpenAI, ElevenLabs, Google Gemini, Cloudflare, Google Analytics, Apple App Store and Google Play. Each provider receives only the data needed for the contracted function and remains subject to its own contractual and security obligations.

6. Retention and deletion

Data is retained for as long as needed to provide the service, preserve security, comply with legal obligations and resolve disputes. Account-related information may be deleted or anonymized according to product controls and applicable law. Backups may remain for a limited technical period before final deletion.

7. Security

We use technical and organizational controls appropriate to the nature of the service, including access protection, permission segregation, security logging, encrypted connections and infrastructure configuration reviews. No internet-connected system can promise zero risk.

8. Rights and contact

You may request information, correction, access, portability where applicable, objection, review of automated decisions where relevant, and deletion, subject to legal exceptions. For privacy requests, contact suporte@uselenia.com.