How cancellations and refund requests work for LENIA subscriptions.
When a LENIA subscription is purchased through the Apple App Store or Google Play, billing, renewal, cancellation and any refund are processed by the relevant store. LENIA does not control review timelines or the stores’ internal refund criteria.
Requests related to App Store purchases must be submitted through Apple’s official channels. Requests related to Google Play purchases must follow Google Play’s official channels and procedures. If you need help identifying a LENIA charge, contact suporte@uselenia.com with the account email and, where possible, the transaction identifier.
Canceling a subscription stops future renewal according to the store’s rules. Cancellation alone does not automatically refund a period already charged. Access may remain active until the end of the paid period according to the payment platform’s policy.
Trials and free periods have eligibility and duration disclosed when activated. If an offer requires a payment method or automatically converts to a paid subscription in the future, that condition must be presented before confirmation.
If LENIA later offers direct purchases outside app stores, this policy will be updated before that method is activated, including cancellation, refund, payment and applicable consumer-right rules.